Use the Support tab

Open the Support tab to download a troubleshooting log, email the support team, and review the built-in how-to guides.

When to use this

Use this guide when you need the current activity log, the support email address, or a built-in help topic.

Before you start

• You can open the Support settings tab in SPRK.
• You are working in the company session where the issue occurred.
• If you want to share a session log, reproduce the issue first so the current session contains the relevant actions.

Steps

1. Open Support.
2. In Support Activity Log, review whether the current session has captured actions.
3. Select Download Log if you need a text file to share with support.
4. Select Clear Log only if you want to remove the current session history and start fresh.
5. In Contact, use support@sprksystems.com for direct help.
6. In your email, include the company, page, document or account, what you expected, what happened, and the downloaded log when it is relevant.
7. Expand How To Guides if you want a quick in-product refresher before contacting support.

What happens next

You can leave the page with a useful log, the support email address, or the help topic you need.

If something looks wrong

Related

• Collect the right details before contacting support
• Troubleshoot common navigation or workflow confusion
• Understand company-aware navigation
• Frequently asked questions