Use the Support tab

Open the Support tab to download a troubleshooting log, clear the current session log, review contact options, check for updates when your app supports them, and open support resources.

Purpose

Use this workflow when you need the main support tools inside SPRK, including the activity log, contact details, update actions, bug-reporting link, booking link, and built-in help topics.

Prerequisites

  • You can open the Support settings tab in SPRK.
  • You are working in the company session where the issue occurred.
  • If you want to share a session log, reproduce the issue first so the current session contains the relevant actions.

Steps

  1. Open Support.
  2. In Support Activity Log, review whether the current session has captured actions.
  3. Select Download Log if you need a text file to share with support.
  4. Select Clear Log only if you want to remove the current session history and start fresh.
  5. Review the Contact card for the available support channels.
  6. If your installed app exposes update controls, use Download Latest Version to check for and download an available update.
  7. If an update finishes downloading and the app shows it is ready, use Install & Restart to apply it.
  8. Use View or Submit Bugs if you need the known-issues and bug-submission page.
  9. Use Schedule Support Call if you need a support session.
  10. Expand How To Guides if you want quick in-product help topics before contacting support.

Expected Result

You can reach the product’s visible support actions from one tab and leave with the log file, contact method, update action, or help topic you need. Current general ledger impact as of 2026-05-11:

  • Opening the Support tab does not create or change any journal entry.
  • Downloading or clearing the support log does not affect the general ledger.
  • Contact links, update actions, bug-reporting links, scheduling links, and help topics do not post transactions or change account balances.

Common Mistakes

  • Clearing the support log before downloading the session details you wanted to keep.
  • Expecting the support log to include activity from earlier sessions instead of the current app session.
  • Assuming update controls will always appear. They are only visible when the installed app supports in-app updates.

Info

  • App sections: support
  • Last validated: 2026-05-11
  • Screenshot status: not-started