Void or Correct Invoices

Choose the supported invoice correction path before changing a posted, paid, or void-sensitive invoice.

Invoice row action menu with Void invoice enabled on an eligible invoice

When To Use This

  • An invoice needs correction after it has moved beyond simple draft entry.
  • You need to decide whether to edit, receive or reverse payment, void, or review linked journals.
  • You need to preserve invoice and posting history while correcting the customer record.

Before You Start

  • Confirm the active company and invoice number.
  • Review invoice status, total, balance, due date, and payment history.
  • Review linked journal entries before changing a posted invoice.
  • If the invoice has active payments, reverse or unapply payments first where SPRK requires that guardrail.

Steps

  1. Open Invoices.
  2. Find the invoice.
  3. Review the row action menu and choose the visible action that matches the correction:
  • Use Edit for supported field changes.
  • Use Record Payment or Match Payment for payment activity.
  • Use View payment history or View linked journal entries when you need review before changing the invoice.
  • Use Void invoice only when it is visible on an eligible posted-like invoice row.
  1. For an eligible unpaid open invoice, confirm the invoice is Open and its full balance still equals its total.
  2. Do not use the void path for draft, partial, paid, or already voided invoices.
  3. In Void invoice, choose Today, Original invoice date, or Custom date.
  4. Enter a non-empty reason.
  5. Confirm only when you intend SPRK to post a reversal, set the invoice to Void, zero the invoice balance, and preserve void audit details.

What Happens When You Void or Correct

Void invoice preserves the original invoice and posts reversal history instead of deleting the record. Posted invoice edits follow the posted-save strategy SPRK shows before saving. Payment corrections belong in the payment workflow before the invoice recognition posting can be reversed.

If Something Looks Wrong

What You See What To Check What To Do Next
Void invoice is not available Invoice status, balance, and active payments Use the visible correction action or clear required payment activity first
The invoice has active payments Payment history and payment applications Reverse or unapply payments where SPRK requires it before voiding recognition
A draft invoice needs removal Whether the invoice has posted ledger impact Use the draft action available for that invoice instead of a void workflow
A posted edit prompt appears The posted-save strategy and date choices Choose the strategy that matches the intended correction
The correction would duplicate another adjustment Existing linked journals and payment history Stop and review the source workflow before confirming